Shopping Guide

線上購物方式

歡迎您瀏覽 noon 官方網站

Welcome to the official noon website.

| 01 |

購物流程

Shopping Process

歡迎先註冊成為會員 Sign up for a member account
  1. 將商品加入購物車
  2. Add items to your cart
  3. 選擇結帳付款方式
  4. Select a payment method at checkout
  5. 填寫送貨資料
  6. Enter your delivery information
  7. 進行付款
  8. Complete payment
  9. 完成訂購
  10. Order confirmed

訂單送出後，系統將立即進行付款處理。完成後您將收到「訂單通知信」確認訂單內容，付款成功後再收到「付款成功通知信」！恭喜，您已完成訂購。

Payment is processed immediately upon order submission. You will receive an Order Notification email confirming your order details, followed by a Payment Confirmation email once payment is successful. This completes the ordering process.

收到付款確認後，我們將立即安排出貨，並於 7 個工作天內（不含週末與國定假日）完成。出貨後系統將寄送「出貨通知信」至您的 Email，並附上包裹追蹤號碼。

Once payment is confirmed, your order will be dispatched within 7 working days (excluding weekends and public holidays). A Shipping Notification email with your tracking number will be sent once the parcel is on its way.

| 02 |

付款方式

Payment Options

  • 信用卡：接受 VISA / Mastercard / JCB / 銀聯卡 / Apple Pay / Google Pay / Samsung Wallet / ATM 虛擬帳號(限台灣用戶使用；一次性虛擬帳號會寄至您的email，請留意)
  • Credit Card: VISA / Mastercard / JCB / UnionPay / Apple Pay / Google Pay / Samsung Wallet / ATM Virtual Account (TW only)

本站金流由統一金流 PayUni 提供，交易過程採用加密傳輸，保障您的付款安全。

Payment is processed through PayUni. All transactions are encrypted to ensure your payment security.

| 03 |

寄送方式

Shipping Methods

  • 台灣本島及離島：宅配、超商取貨（7-ELEVEN）
  • Taiwan & Outlying Islands: Home delivery or convenience store pickup (7-ELEVEN)
  • 海外地區：宅配服務
  • International: Home delivery

目前開放海外寄送地區包含：香港、澳門、新加坡、馬來西亞、南韓。

International shipping is currently available to: Hong Kong, Macau, Singapore, Malaysia, and South Korea.

若您所在地區未列於上述清單，歡迎透過右下角 ChatBot 對話視窗洽詢，我們將協助運費與配送。

If your country is not listed, please contact us via the ChatBot window at the bottom right of this page, and we will help assess shipping rates and delivery feasibility.

台灣訂單選擇超商配送時，請留意超商包裹有材積重量限制。若咖啡豆購買數量較多，建議改選宅配服務。若訂單超出超商材積重量上限，系統將取消訂單，需重新下訂並選擇其他配送方式，重新訂購以當下官網顯示之庫存與價格為準。

For Taiwan orders shipped to convenience stores, please note that parcel size and weight limits apply. If you are ordering a larger quantity of coffee beans, we recommend selecting home delivery. Orders exceeding convenience store limits will be cancelled and must be re-placed with a different shipping method; re-orders are subject to current inventory and pricing on the website.

本站所有配送方式均無法指定到貨時間。

Scheduled delivery times are not available for any shipping method.

寄送香港採順豐速運，可能額外收取 20 港幣服務費，建議選擇退回就近取貨站自行領取，可省去額外費用。

Shipping to Hong Kong is via SF Express and may incur an additional HKD 20 service fee. We recommend selecting pickup at the nearest SF collection point to avoid this charge.

| 04 |

運費計算

Shipping Costs

  • 台灣地區：超商單筆運費 NT$70，宅配單筆運費 NT$90
  • Taiwan: NT$70 per order for convenience store pickup; NT$90 per order for home delivery
  • 台灣離島：宅配單筆運費 NT$200
  • Taiwan Outlying Islands: NT$200 per order for home delivery
  • 海外地區：宅配運費依商品重量計算，於購物車顯示運費金額
  • International: Shipping costs are calculated by weight and displayed on the cart page

商品加入購物車後，請於購物車頁面選取配送國家／地區，系統將自動計算運費（含郵資與包材處理費）。

Once items are added to your cart, please select your delivery country / region on the cart page. Shipping costs (including postage and packaging) will be calculated automatically.

| 05 |

出貨作業時間

Processing & Dispatch Time

noon 的咖啡豆皆為新鮮烘焙，預計於 7 個工作天內完成出貨。出貨後將寄送 Email 通知。

All coffee beans from noon are freshly roasted, with orders dispatched within 7 working days. A shipping confirmation email will be sent once your parcel is on its way.

若訂購時間逢週末或國定假日，將順延至工作日起算。

Orders placed on weekends or public holidays will begin processing on the next working day.

| 06 |

退換貨說明

Returns & Exchanges

如有退換貨需求，請透過右下角 ChatBot 對話視窗聯繫，將有專人為您服務。
經客服人員確認後，方可執行退換貨服務。
請勿自行寄送或直接帶至門市。
若需其他聯繫方式，請參考聯絡我們頁面。
感謝您的理解與合作。

For any return or exchange requests, please contact us via the ChatBot window at the bottom right of this page, and a member of our team will assist you.
Returns and exchanges may only proceed once confirmed by our customer service team.
Please do not ship items back on your own or bring them directly to our store.
For other contact methods, please visit our Contact Us page.
Thank you for your understanding and cooperation.

| Seven-Day Appreciation Period | 七天鑑賞期
  • 收到商品後享有自到貨日起 7 天鑑賞期（含例假日）。鑑賞期非試用期，逾期恕不受理。
  • A 7-day appreciation period (including weekends and public holidays) begins from the date of delivery. This is an appreciation period, not a trial period; requests submitted after this window cannot be accepted.
  • 本品為食品類商品，基於衛生安全考量，外包裝一經拆封，恕無法辦理退貨。
  • As our products are food items, returns cannot be accepted once the outer packaging has been opened, for hygiene and safety reasons.
  • 退貨商品須為全新且包裝完整狀態。如購買時附有贈品，請一併退回並保持完整品質；未退回贈品者恕無法受理。
  • Returned items must be in original, unopened, and complete condition. Any included gifts must also be returned in good condition; returns missing the gift items cannot be processed.
  • 收到商品如有品質瑕疵、破損或短缺，請於到貨後 3 天內來信說明原因並附上照片，我們將盡快協助處理。
  • If items arrive defective, damaged, or incomplete, please contact us within 3 days of delivery with photos and a description of the issue, and we will assist as quickly as possible.
  • 境外配送訂單不提供退換貨服務，且需自行承擔未到貨之風險，下單前請確認接受此條件。
  • Returns and exchanges are not available for international orders, and customers assume responsibility for non-delivery risks. Please confirm you accept these terms before placing an order.
  • 申請退換貨後，請向貨運人員索取收件單據並妥善保留，以利後續查詢。
  • Once a return or exchange has been arranged, please obtain and retain the courier's collection receipt for follow-up reference.

線上僅接受全數退貨申請。退貨運費由買家自行負擔；若因配送品項錯誤產生之退貨，運費由本公司承擔。

Online returns are accepted for full orders only. Return shipping costs are the buyer's responsibility, except in cases where an incorrect item was dispatched, in which case shipping is covered by us.

| Outlying Island Returns | 外島退換貨

台灣本島以外地區如需申請退貨或換貨，請自行將商品寄回下方地址：

For returns or exchanges from outside Taiwan's main island, please ship items back to the address below:

臺北市大安區瑞安街 142 巷 2 之 1 號
noon  退換貨
nooncoffee.2022@gmail.com
No. 2-1, Lane 142, Ruian Street, Da'an District, Taipei City
noon  Returns / Exchanges
| Exchange Conditions | 換貨條件
  • 配送過程造成商品包裝毀損
  • Packaging damaged during delivery
  • 商品有瑕疵或品質異常
  • Defective items or quality issues
  • 收到商品與訂購內容不符，請於收到後 24 小時內拍照並來信告知
  • Items received do not match the order — please photograph and contact us within 24 hours of receipt

換貨委託物流商進行，無法指定換貨時間，且不上樓換貨。屆時請接聽物流士電話，並於一樓備妥商品。

Exchanges are arranged through a third-party logistics provider. Scheduled exchange times are not available, and upstairs delivery is not provided. Please be available to take the courier's call and have the items ready on the ground floor.

| Additional Notes | 其他注意事項
  • 電商部門為獨立部門，請透過右下角 ChatBot 對話視窗聯繫，我們將替您協助。
  • Our e-commerce team operates independently from in-store service. Please contact us via the ChatBot window at the bottom right of this page for online order inquiries, and we will assist you.
  • 對帳或退款等款項問題，請備妥訂單編號與訂購日期來訊聯繫。
  • For billing or refund inquiries, please include your order number and order date when writing to us.
  • 任何惡意棄單或拒收行為，將列入消費限制名單。
  • Deliberate order abandonment or refusal to accept delivery may result in account restrictions.
  • 本站所有配送方式均無法指定到貨時間。
  • Scheduled delivery times are not available for any shipping method.

| 07 |

防詐騙

Fraud Prevention

noon官方網域為 www.nooncoffee.com.tw
公司名稱：白晝之夜咖啡館
統一編號：88284636
我們不會主動聯繫您更改付款資訊
如有任何異動通知，建議與我們再次確認
敬請  聯絡我們。
感謝您的理解與合作。

Offical noon website is www.nooncoffee.com.tw
Company Name：noon Workshop
VAT: 88284636
We will never contact you to change payment details.
Please verify with us if you receive any change request.
Please Contact Us for any concerns.
Thank you for your understanding and cooperation.